Shipping and returns

Shipping methods, costs & delivery estimates

Shipping options and charges depend on your delivery address and selected products. Available services (such as Standard or Expedited, where offered), the shipping charge, and any estimated delivery window are displayed at checkout before payment.

Processing versus transit: Your order must be prepared and dispatched before carrier transit begins. Processing times can vary by product and fulfilment partner; transit times depend on the destination, carrier, customs and local conditions. Any dates shown at checkout are estimates, not guaranteed arrival dates.

Need your order by a particular date? If the checkout does not display a delivery estimate, or timing is critical, please contact us before ordering with your destination and product. We can help clarify the options available; we cannot guarantee a delivery date.

Tracking: When tracking is available after dispatch, details will be sent to your order email address. International deliveries may be affected by customs processing. Any applicable duties or taxes are shown at checkout where supported or assessed by local authorities.

Damaged, defective or incorrect items

If your item arrives damaged, defective or incorrect, please email support@smoozely.com preferably within 7 days of delivery. Include your order number and clear photos, and keep the packaging while we review the issue. We will help arrange an appropriate solution in line with applicable consumer rights. The suggested 7-day contact period does not limit statutory rights.

Silk sleep mask returns

For hygiene reasons, we do not accept change-of-mind returns of opened sleep masks. If your sleep mask is unopened and you want to request a return, contact us before sending it back so we can confirm eligibility, the applicable instructions and any return shipping arrangements. This does not affect your legal rights for faulty, damaged or incorrect goods.

Silk pillowcase returns

If you want to request a change-of-mind return for a pillowcase, please contact us before sending it back. Our support team will confirm whether it is eligible and advise the next steps and return shipping arrangements. Damaged, defective and incorrect items are handled under the process above, subject to applicable consumer rights.

Silk care

Always follow the care label supplied with your item. As general guidance, avoid bleach, harsh detergents and high heat. For silk sleep masks, gently hand wash in cold water with a mild detergent, do not wring, and dry flat away from direct sunlight. Do not tumble dry.

Customer support

For shipping questions or return requests, use our contact form or email support@smoozely.com. Please do not return items without first receiving instructions.